Kis91 believes that online entertainment should bring enjoyment, not stress. We provide comprehensive tools, guidance, and support to ensure your gaming experience always stays in control and remains enjoyable.
For kis91, responsible gaming is not merely a slogan or a licensing requirement — it is a core value embedded in every aspect of our platform. We recognise that a small number of users may face challenges in managing their gaming habits, and we take this responsibility very seriously.
The kis91 platform is designed with multiple built-in protection features that allow you to maintain full control over your gaming experience. From daily deposit limits to full self-exclusion options, we provide all the tools you need to play in a healthy and responsible way.
It is important to always remember that online gaming should be viewed as a form of entertainment — much like watching a movie or dining out — and not as a primary source of income or a way to resolve financial difficulties. Responsible gambling means playing only with money you can afford to lose without affecting your basic needs.
If at any point you feel that gaming is beginning to negatively affect your daily life, personal relationships, or financial situation, do not hesitate to use the support tools we provide or reach out to our fully supportive team — without any consequence to your account.
The kis91 platform is exclusively for users aged 18 and above. We conduct strict age verification during the KYC process to ensure the protection of minors.
Gambling can be addictive. If you or someone you know is experiencing a gambling problem, please contact Talian Kasih 15999 or the Malaysia Problem Gambling Support Centre for immediate and confidential assistance.
All these tools are available free of charge to all kis91 members and can be easily activated directly from your account settings
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is set, our system will enforce it automatically. Reducing a limit takes effect immediately, while increasing a limit requires a 24-hour cooling-off period for added security.
Control how long you play each session by setting a time limit. The kis91 platform will send reminders as you approach your time limit and automatically end the session once the limit is reached, helping you maintain a healthy time balance.
Need a break from the platform? Activate the Self-Break feature for a period of 24 hours, 7 days, 30 days, or a custom duration of your choice. During the break period, your account will be fully suspended and you will not receive any marketing communications from us.
For more serious cases, the Self-Exclusion feature allows you to close your account entirely for a minimum period of 6 months up to permanently. During this period, you may not open a new account at kis91 and all remaining balances will be returned to you in accordance with the established procedures.
Set the maximum amount you are willing to lose within a given period. Once your loss limit is reached, the kis91 platform will automatically end your gaming session and prevent any further betting until the limit period expires or the limit is reviewed.
Enable periodic reminders that display a summary of your playing activity — how long you have been playing, the total amount wagered, and the results. These reminders help you stay aware and make more informed decisions during your gaming session.
All responsible gaming control tools at kis91 can be easily accessed directly from your account settings. Follow these simple steps to activate the protection you need:
Log in to your kis91 account using your user ID and password. Make sure you are on the main profile page before proceeding.
Click the profile icon at the top right corner of the platform, then select "Account Settings" from the dropdown menu that appears.
On the settings page, find and click the "Responsible Gaming" tab. You will see all available control tools for your account.
Choose the type of limit you wish to set, enter a value that suits your needs, then confirm the change. Limits will take effect immediately or within 24 hours depending on the type of limit selected.
We recommend reviewing your limit settings every month to ensure they still align with your current financial situation and lifestyle.
Use our self-assessment tool, developed based on the internationally recognised PGSI (Problem Gambling Severity Index) questionnaire, to privately and confidentially evaluate your own gambling risk level.
Access a complete report of your game history, deposits, withdrawals, and bonus activity at any time. This full transparency helps you understand your spending patterns and make smarter decisions going forward.
Our dedicated responsible gaming support team is available at all times to address your enquiries, concerns, or requests for assistance. All conversations are strictly confidential and will have no negative bearing on your account.
If you are concerned about a family member potentially accessing your platform without permission, use our additional password protection and two-factor authentication (2FA) features to strengthen your account security.
Recognising the early signs of a gambling problem is the most important first step. The sooner you become aware, the easier it is to seek help and return to healthy playing habits. Pay attention if you experience any of the following symptoms:
Answer the following questions honestly. If you answer "Yes" to 3 or more questions within the past 12 months, you may need to seek additional support:
If you answered "Yes" to 3 or more of the questions above, we strongly encourage you to contact the kis91 responsible gaming support team or refer to the professional help resources listed below. Remember, seeking help is a sign of strength, not weakness.
Answers to the most frequently asked questions about responsible gaming at kis91
The following organisations provide free, confidential, and professional support for gambling problems in Malaysia
A Malaysian government helpline operating 24 hours a day, 7 days a week. Provides crisis counselling, emotional support, and referrals to specialists for a wide range of issues including gambling addiction. The service is free and confidential.
The Department of Social Welfare Malaysia (JKM) provides counselling and rehabilitation services through more than 140 welfare offices nationwide. Their trained counsellors assist individuals and families affected by addiction issues.
A 12-step support group programme for individuals struggling with gambling addiction. Meetings are held regularly in several major cities across Malaysia. The programme is free and based on the principles of volunteerism and peer support.
In addition to the external resources above, our kis91 responsible gaming support team is always available to assist you via live chat, 24 hours a day. We can help you activate control tools, answer questions about responsible gaming, or refer you to the appropriate specialist. Contact us at any time — all conversations are confidential and carry no consequence for your account.
Register today and enjoy a safe, responsible, and entertaining gaming experience alongside more than 500,000 kis91 members across Malaysia. All responsible gaming control tools are free for all members.